Jeremy Hinz's
Work Experience
Summary
Detailed-orientated professional with over 10 years of experience dedicated to the field of network administration. Additionally, an analytical team player looking to utilize technology, experience, and education to help meet the company needs with several degrees along with a CIS Bachelor’s degree.
NeuroResearch Centers
Information Technology / Software Engineer (September 2016 - Present)
Computer Support Analyst (December 2014 - September 2016)
NeuroResearch Centers - Duluth, MN
Information Technology / Software Engineer (September 2016 - Present)
Managing IT, programming, website, databasing, network, & server needs.
• Create custom programs (C#), databases (MS SQL and MS Access), websites (WordPress & C# ASP.NET), and macros (Batch & AutoHotKey).
• Support all computers (Windows & Mac), servers (Windows), IP desk phones, network with switches with cabling, and printers (Ricoh, Brother, and HP).
Computer Support Analyst (December 2014 - September 2016)
• Worked on technology projects such as setting up Telemedicine, implementing a HIPPA compliant patient Electronic Health Records system, an in-house program called “First Line of Assistance” and building several servers from scratch.
• Provided support for desktops, networking, servers, and industry applications.
TEKsystems
Desktop Support Technician (July 2014 - September 2014)
TEKsystems - Duluth, MN
Desktop Support Technician (July 2016 - September 2016)
Worked as an IT contractor for the U.S. Federal Government (EPA)
Helped upgrade OS, kept track of inventory, & help desk support.
• Upgraded desktops and laptops to a newer OS
• Kept track and replacing peripherals to meet new security standards.
• Aided a team provided help desk support while upgrading hardware & software.
CHK Nutrition
Senior IT Technician (April 2014 - July 2014)
CHK Nutrition - Duluth, MN
Senior IT Technician (April 2014 - July 2014)
Helped with an infrastructure overhaul, desktop, server, & MS Access support.
• Helped find technology that meets the company’s goals.
• Troubleshooted and fixed desktops and servers.
• Provided client support for applications.
• Maintained, created, and wrote SQL queries for databases using MS Access.
Cirrus Design
Desktop Support Engineer (May 2012 - April 2014)
Cirrus Design - Duluth, MN
Desktop Support Engineer (May 2012 - April 2014)
Helped with help desk requests, Active Directory, phone administration, & devices.
• Resolved over 5,000 service requests within two years.
• Managed time by handling on average 5 to 20 service tickets at once for a backlog.
• Supported over 800 users & devices of Windows, Mac, iPhone, and Android.
• Managed and nested user’s permissions with Active Directory.
• Deployed computers and provided desk and cell phone administration.
• Created documentation on program installation and how-to guides for company use.
• Answered phones, e-mails, and walk-ins support, and front-line Infrastructure needs.
CHK Nutrition
IT Technician (November 2009 - May 2012)
Sales Representative (January 2005 - November 2009)
CHK Nutrition - Duluth, MN
IT Technician (November 2009 - May 2012)
Officially became an IT Technician in November 2009 while performing sales tasks.
• Actively sustained the first line of support for most IT needs.
• Perform essential maintenance and fixes on computers, servers, and networks.
• Provide support for applications, MS Office, Access, and general industry programs.
Sales Representative (January 2005 - November 2009)
• Provided customer supported and took orders via phone, e-mail, and fax.
• Attended company conferences to help promote company products.
• Helped with inventory, warehouse, and shipping needs.
• Assisted customers navigate the company website.
Programming Projects
Website Built - General Overview of Company's ProtocolsWebsite Built - Overview of Medical Foods Products
Website Built - Advertisement
Website Built - Hinz Medical Foods
CHK - Bottle Weight Calculator
NRC - First Line of Assistance
NRC - Patient Tracking Database